Information You Provide
We will collect certain Personally Identifiable Information from you when you register for an account or check-in. Personally Identifiable Information may include: your name, email, location, phone number, birthday, gender or other information that identifies you personally. This is to enhance your experience, ensuring you receive relevant information. It is also used for reporting to Service Providers that you authorize (check-ins only), and for security reasons, including preventing unauthorized people from pretending to be you to access often limited services within the community. We do not require you to register or provide personal information to visit general areas of our site, although participating Service Providers may require it when checking-in to their services.
Disclosure of Information
HopeOneSource is administered by Hope With Love, an incorporated 501(c)(3) IRS approved non-profit organization. Hope With Love uses industry standard encryption practices to protect core elements of all Personally Identifiable Information stored within our system for optimal security and performance. Your Personally Identifiable Information will not be shared, sold, or transferred to any non-governmental third party without your prior consent, unless it is required by law.
In the event that we are required by law or legal process (such as a subpoena, warrant or court order) or to respond to lawful requests from legal authorities to disclose the information you submit, we will provide you with notice (unless we are prohibited) that a request for your information has been made so that you may object to the disclosure. We will send this notice by email to the email address or phone number you have provided in your account. If you do not challenge the disclosure request yourself, we may be legally required to turn over your information.
Your general contact information may be accessed by our system administrators and our service providers who are working with us in connection with the operation of our services and our Sites. These service providers may have access to your information but only to the extent necessary to help you connect with the service(s) that have been requested, and are obligated not to disclose that information or use it for any other purposes. For this purpose, you may also receive the option to register for HopeOneSource's outreach tool, should you have participated with any service provider using HopeOneSource's Check-in Kiosks and the Appointment|Event Reminder features.
We may share aggregated information and Non-Personally Identifiable Information to yourself nor to the Service Provider you accessed with third parties for industry analysis, demographic profiling, research, analysis and other similar purposes.
How to Access Your Information
If you have an account, you can access and modify the information you provided us by accessing your account settings. If you completely delete all such information, then your account will become deactivated and you will not be able to access our services or any content posted through your account.
Please note that posting or updating content on our services is a public action, and all content may be publicly visible online and through text message notifications. Identification of all contributed content may include, but is not limited to, display of your account name or IP address. If you would like us to delete your personal information from our system, please contact us with a request that we delete your personal information from our database. We will use commercially reasonable efforts to honor your request; however, we may retain an archived copy of your records as required by law or for other legitimate business purposes. Editing or deleting your content may alter the displayed state of the content, but will not permanently delete the content from our services.
We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your personal information is compromised as a result of a breach of security, we will promptly notify you if your personal information has been compromised as required by applicable law.
The security of your Personal Information is important to Hope With Love. Hope With Love follows generally accepted industry standards to protect the Personal Information submitted to Hope With Love over the internet, both during transmission and once it is received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, Hope With Love cannot guarantee its absolute security. While no security system is completely secure, Hope With Love takes commercially reasonable and industry-standard security measures to protect against unauthorized access or disclosure of the information it collects.
For Hope With Love, this includes, but is not limited to, ensuring that all Personal Information is disclosed only on a “need to know” basis and ensuring that all Personal Information collected by Hope With Love is done so via secured connections and protected and encrypted (including the use of secure socket layer technology, “SSL”) by industrial grade security software to guard against unauthorized access. Furthermore, core Personal Information is encrypted prior to storage to ensure the highest level of protection possible.
By registering for HopeOneSource anywhere internationally, you are consenting for us to provide your name, gender, date of birth, contact information, and location of service(s) accessed ONLY to the service providers you accessed, NOT those you exclusively receive alerts about. By registering for HopeOneSource in the United States only, you are consenting for us to also provide your name, gender, date of birth, contact information, and ID status to service providers that aim to assist you with your prior consent to obtaining the required documentation with the aim to better serve you. Additionally in the United States you consent for us to provide your homelessness status, location, gender, and date of birth using industry standard practices to the local Continuum of Care's Homeless Management Information System administrator. This is to help your community have a By-Name-List to better coordinate services to further help prevent and end homelessness, an evidence based practice learned by many communities that have effectively ended veteran homelessnes -- all according to the United States Interagency Council on Homelessness.
Service providers using HopeOneSource are not authorized to send custom appointment reminders through HopeOneSource that directly tie any person to a HIPAA regulated sensitive service (e.g. mentioning a scheduled appointment for HIV treatment). Any perceived infractions should be immediately reported via email to hopeonesource(at)hopewithlove.org or via phone or text at +1(202)630-5144.
Links to Other Sites
If your information changes, or if you no longer desire the Service, you may make corrections and updates, delete inaccuracies, or request deletion or further contact with you or by updating your account information or by contacting Hope With Love via email to hopeonesource(at)hopewithlove.org or via phone or text at +1(202)630-5144. Hope With Love will respond to your request within 15 days.
Hope With Love will retain your information for as long as your account is active, or as needed to provide services. If you wish to cancel your account or request that Hope With Love no longer use the information to provide services, contact Hope With Love at the email address listed above. Hope With Love will retain and use the information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
The Service is not directed to persons under 13. Hope With Love does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Service. If Hope With Love becomes aware that it has collected personal information from a child under age 13 without verification of parental consent, Hope With Love will take steps to remove that information. If you believe that Hope With Love may have any information from or about a child under 13, please contact us via email to hopeonesource(at)hopewithlove.org or via phone or text at +1(202)630-5144.
About This Statement
We may modify this statement of any additional terms that apply to the HopeOneSource platform to reflect changes to our services. Users should look at these terms regularly. HopeOneSource will post notice of modifications to this statement. If you do not agree to these terms, you should discontinue the use of the HopeOneSource platform.
Last Updated: August 15, 2018